Privacy Policy

Effective Date: 16th January 2026

At Bookatable.mu, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Services”). By accessing or using the Services, you agree to the terms of this Privacy Policy.

This Privacy Policy is issued in accordance with the Mauritius Data Protection Act 2017.

1. Information We Collect

We may collect personal information from you in various ways, including:

Personal Information

When you register for an account, make a reservation, complete a payment, or contact us, we may collect personal details such as your name, email address, phone number, reservation details, and limited payment-related information (such as payment status and reference numbers).

Bookatable.mu does not collect or store full payment card details.

Usage Data

We collect information about how you interact with our Services, including IP address, browser type, operating system, access times, and pages viewed.

Location Information

With your consent, we may collect location data to provide location-based services, such as recommending nearby restaurants.

Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our Services and store certain information. You may manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal information for the following lawful purposes:

To process and manage reservations, payments, and user accounts
To facilitate bookings between users and restaurant partners
To communicate with you, including confirmations, updates, and service-related messages
To improve, personalise, and secure our Services
To analyse usage trends and platform performance
To prevent fraud and manage disputes
To comply with legal, regulatory, accounting, and tax obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share information as follows:

Restaurant Partners

When you make a reservation, relevant personal data (such as name, contact details, booking details, and payment status) is shared with the restaurant to enable fulfilment of the reservation.

Restaurants act as independent data controllers and are responsible for handling personal data in compliance with the Mauritius Data Protection Act 2017 once received.

Service Providers

We may share data with trusted third-party service providers who assist us in operating the Services, including hosting providers, analytics services, marketing tools, and payment processors.

Legal Requirements

We may disclose personal data where required by law or in response to valid legal or governmental requests.

3A. Payments, Restaurants & Data Protection

Payment Processing

Where payments, deposits, or prepaid reservations are enabled, transactions are processed securely by our third-party payment service provider, Peach Payments.

Payment details are entered directly on secure, encrypted payment pages hosted by Peach Payments.
Bookatable.mu does not collect, store, or process full payment card details.
Peach Payments processes payment data in accordance with its own privacy policy, security standards, and applicable financial regulations.

Bookatable.mu receives only limited transactional data (such as payment confirmation, amount paid, and reference numbers) for booking confirmation, customer support, record-keeping, and compliance purposes.

Restaurant Responsibility

Restaurants receiving personal data through Bookatable.mu act as independent data controllers and are solely responsible for:

Using personal data strictly for reservation fulfilment and service delivery
Managing refunds, disputes, chargebacks, and guest communications
Implementing appropriate security measures to protect personal data

Bookatable.mu is not responsible for the data protection practices, security measures, or compliance failures of restaurant partners.

Lawful Basis for Processing

Personal data related to reservations and payments is processed based on:

Performance of a contract (reservation and payment facilitation)
Legitimate interests (platform operation, fraud prevention, dispute management)
Legal obligations (accounting, tax, and regulatory compliance)

4. Security of Your Information

We implement appropriate technical and organisational measures to safeguard personal data, including secure infrastructure, access controls, and encrypted transmissions where applicable.

However, no system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security, nor can we guarantee the security practices of third-party providers or restaurant partners.

5. Data Retention

Personal data is retained only for as long as necessary to:

Fulfil reservations and contractual obligations
Comply with legal, accounting, or regulatory requirements
Resolve disputes or enforce platform rights

Data is securely deleted or anonymised when no longer required.

6. Your Rights and Choices

In accordance with the Mauritius Data Protection Act 2017, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of personal data where legally permissible
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request data portability where applicable

Requests may be submitted to info@bookatable.mu. Certain data may be retained where required by law or legitimate business interests.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

8. International Data Transfers

If you access our Services from outside Mauritius, your personal data may be transferred to, stored, and processed in Mauritius or other jurisdictions where our service providers operate. Appropriate safeguards are applied where required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

10. Contact Us

For any questions or requests regarding this Privacy Policy or personal data:

Bookatable.mu
c/o Datamation Ltd
90514, Flic en Flac, Mauritius
📧 info@bookatable.mu